Shipping policy

SHIPPING POLICY

Last updated: August 28, 2026

Thank you for shopping with CurioPop. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. ORDER PROCESSING

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on order volume, product availability, weekends, public holidays, and other operational factors.

Once your order has been shipped, you may receive shipping confirmation and tracking information where available.

2. SHIPPING DESTINATIONS

We currently primarily ship to the United States.

Available shipping destinations will be shown during checkout. If your country or region cannot be selected during checkout, shipping may not currently be available to that destination.

3. SHIPPING COSTS

We currently offer free standard shipping to the United States.

No additional standard shipping charge will be added to eligible United States orders where Free Shipping is shown during checkout.

For any other available destinations, applicable shipping charges, if any, will be clearly displayed during checkout before payment is completed.

4. ESTIMATED DELIVERY TIME

Estimated delivery time to the United States is approximately 7–15 days after the order has been shipped.

Delivery times are estimates and are not guaranteed delivery dates.

Delivery may take longer due to customs clearance, carrier delays, public holidays, severe weather, local delivery conditions, or other circumstances outside our reasonable control.

5. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check the following information before completing your purchase:

- Recipient name
- Street address
- Apartment or unit number, if applicable
- City
- State or province
- Postal or ZIP code
- Country or region

We are not responsible for delays, failed deliveries, returned packages, or additional costs caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible before the order is shipped.

6. TRACKING

Tracking information will be provided when available.

Please allow some time for tracking information to update after your order has been handed over to the carrier.

For international shipments, tracking information may not update at every stage of transit.

7. CUSTOMS, DUTIES, AND TAXES

International shipments may be subject to customs inspections, import duties, taxes, or other charges depending on the destination country or region.

Unless otherwise stated during checkout, customers are responsible for any import duties, taxes, customs fees, or other charges imposed by local authorities.

Customs clearance may occasionally cause additional delivery delays.

8. DELAYED SHIPMENTS

Delivery delays may occasionally occur due to circumstances outside our reasonable control, including:

- Customs clearance
- Carrier delays
- Severe weather
- Public holidays
- Local delivery disruptions
- Incorrect or incomplete address information
- Other logistics-related issues

If your order appears to be significantly delayed, please contact us with your order number and we will assist you in checking the shipment status.

9. LOST OR MISSING PACKAGES

If tracking shows that your package has been delivered but you have not received it, please first check:

- Around your delivery location
- With household members
- With neighbors
- With your local delivery carrier

If the package still cannot be located, please contact us with your order number and tracking information.

We will review the situation and assist you where reasonably possible.

10. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide your order number together with clear photos or videos showing the issue.

Returns, replacements, and refunds are handled according to our Return & Refund Policy.

11. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been shipped, we may no longer be able to change the shipping address or cancel the shipment.

Please refer to our Return & Refund Policy for further information.

12. CONTACT US

If you have any questions about shipping or delivery, please contact us:

Trading Name: CurioPop

Email:
1322578791@qq.com

WhatsApp:
+86 135 2834 4538

Store Website:
https://rriwdg-fy.myshopify.com