Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. If you have an issue with your order, please contact us at 1322578791@qq.com.

Returns

We accept return requests within 14 days after your order has been delivered.

To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Proof of purchase is required.

Please contact us before returning any item. Returns sent without prior approval may not be accepted. Once your return request is approved, we will provide the return address and instructions.

Return Shipping

If the item is defective, damaged, or you received the wrong item, please contact us within 7 days of delivery and provide photos or videos of the issue. We will review the case and provide an appropriate solution.

For returns due to a change of mind, ordering the wrong connector, color, or other customer-related reasons, the customer is responsible for return shipping costs.

Original shipping charges, if any, are non-refundable.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible.

Orders that have already been shipped cannot be cancelled and must follow the return process above.

Non-returnable Items

Items that have been used, damaged after delivery, altered, or returned without the original packaging may not be eligible for a refund.

Contact

For return or refund questions, please contact:

Email: 1322578791@qq.com